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Terms of Service

Please read the following Terms of Service carefully before you agree to

dog waste removal services from Poop Patrol 619.

TERMS OF SERVICE (revised 5/1/26)

Poop Patrol 619 is an independently owned and operated business (“us,” “we”

or “our”) that provides pet-waste removal services to residences, businesses and

commercial properties, you agree to the following terms of service (“Terms”) that govern the sales and services provided by us (“Services”). By accepting the Services you are hiring us for, you are bound to these Terms.

The customer understands our ability to provide the Services can be dependent on

weather, condition of grass height, access to your yard which is your own responsibility, and other unknown outside influences.

DOG WASTE REMOVAL SERVICE

Poop Patrol 619 offers residential and commercial pet waste removal services.

These services include One Time Clean, Weekly Cleaning, Bi Weekly Cleaning (Bi-Weekly Cleaning are twice a month on the 2nd and 4th weeks of the month), and Seasonal Cleaning. All pricing is based on an area size of a 1/8th of an acre. Larger areas will have an additional charge.

ACCESSING YOUR YARD

The Customer understands that if Poop Patrol 619 can’t access the area needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will be skipped and charges will still apply. Poop Patrol 619 suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests we come back (Due to us not being able to access the yard), a $5 driving fee will be added to the customer’s bill. Otherwise, normal services will be moved to the following service scheduled week.

WEATHER

Poop Patrol 619 will work through the rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding or an accumulation of snow. Poop Patrol 619 is a MONTHLY subscription service. We do not offer refunds for missed weeks due to weather. Therefore, in these cases we will skip service for that week and see you the following week. A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

HOLIDAYS

Poop Patrol 619 does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the Day After Thanksgiving, Christmas Day and New Year’s Day. If your pickup day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick-up. We still have to do the work and pick up all of the poop from the week prior.

BILLING

Poop Patrol 619 prebills monthly for our services. Your account will be charged in advance on the last day of each month for the upcoming Month’s Services (Example: April 30th for Month of May Services). If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last cleanup, a first time clean up fee will be applied. We will only pause service for periods of 30 days. If service does not resume after the 30-day period you will be removed from the schedule.

One Time Cleanings will be pre-billed before the service can begin. Payment is due within 24 hours prior to service or as agreed upon. If for any reason a payment for services already completed that has not been paid becomes more then 30 days late Poop Patrol 619 will turn your account over to collections.

LEAVES, DEBRIS AND TALL GRASS

We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that was missed. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at pooppatrol619@gmail.com or sending us a message through your client portal.

ADDITIONAL FEES

The following are items we charge extra for:

Deodorizing/Sanitizing dog waste from yards/decks/patios/sidewalks ($10/visit)
Come Back request ($5/time)
Waiting- If you make us wait to perform your cleaning ($5/visit)

We are on a route schedule, and time does cost in money loss.

PRIVACY POLICY

We may collect personal information from you on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior.

We collect information about you in order to provide you with our services. We use

personal information about our users for a variety of purposes related to our business, your information is for Poop Patrol 619 use only. We will never sell your information or send it to third parties.

We may provide user information to third-party service providers or vendors for

purposes of, including without limitation, processing your payments or sending

information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.

REVISIONS

Poop Patrol 619 provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute acceptance to any changes to the Terms. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

SHUT DOWN

We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.

ADDITIONAL FEES

Late payment fee $10 added to each bill that is late. Invoices for Payment go out on the Last Day of the Month prior to the Billing Service Month (Example: April 30th for Month of May Services). Payment is due on the 1st day of each month. Bill becomes late on the 2nd day of each month. We recommend placing your Payment Card on your Client Account for your Monthly Billing. We offer automated Billing with your Card on File for your convenience to bring you a peace of mind that your property will be serviced.

YOUR CONCERNS

If you have any concerns about any material on our site, please contact us by email at pooppatrol619@gmail.com.

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